ProblemSolved gives every South African consumer dispute a public tracking number, a live resolution timer, and a full audit trail, so companies are measured on outcomes, not promises.
Fictional Fibre Co. (Pty) Ltd
Line fault not repaired after three technician visits
Open for
3d 4h 12m 00s
The timer only stops when the case is resolved. Illustrative case, not a real company.
Every case keeps counting how long it has been open, in public, until the company actually resolves it. A reply on its own doesn't stop the clock.
Each status change is logged on the case's timeline for anyone to read. If a case ends unresolved, it stays on the record, and you can take it to the National Consumer Commission or the relevant industry ombud.
How long cases stay open, and how quickly companies reply, across every company with a published case.
Age of each company's oldest case that hasn't been resolved.
1 open of 2
1 open of 1
| Company | Cases | Resolved | Time to resolve | Replied to | First reply |
|---|---|---|---|---|---|
| Discovery HealthMedical Aid | 2 | 1 of 2 | — | 0 of 2 | — |
| Investec Bank LtdBanking | 1 | 0 of 1 | — | 0 of 1 | — |
Based on 3 published consumer reports, as of 24 Oct 2026. Reports are unverified consumer accounts. Companies with more customers receive more complaints, so a higher count doesn't by itself mean worse service. A resolution rate or typical time appears only once at least 5 cases are behind it; a dash means not enough cases yet.